Customer Update - Core Conversion

In keeping with our commitment to provide efficient and advanced banking services for our customers, we are upgrading our internal core processing system on June 28^th, 2021. The core processing system is the computer software and hardware we use to maintain customer deposit and loan accounts, process transactions, support services such as Debit Cards and Online Banking, and more. Over the past year, we have been working on this project to ensure Morris Bank will continue providing the best service to support our customers and the communities we serve.

How will this affect you?

Beginning on Friday, June 25^th at 6:00 PM, our system will experience a downtime for several of our customer-facing services in order to secure the conversion. These may last until 8:00 AM on Monday, June 28^th.

• Our branches in Gray, Brooklet, and Brannen Street will be closed on Saturday, June 26^th.
• Access to Online and Mobile Banking will be unavailable starting at 6:00 PM on Friday, June 25^th.
• Your debit and credit card purchases will process as usual, and you will have ATM access.
• Account balances on all platforms will be updated on Monday, June 28^th at 8:00 AM.
• Services that are extensions of Online Banking, such as Bill Pay and People Pay, will follow the same downtimes from 6:00 PM on Friday, June 25^th through 8:00 AM on Monday, June 28^th.
• All Morris Bank branches will be open during normal business hours on Friday, June 25^th and Monday, June 28^th.
• Recurring payments or transfers set up in our current system will not experience any changes or lapses.

How do you prepare?

• Please review the chart below and schedule any online bill payments and transfers before Friday, June 25^th by 4:00 PM.

Keep an eye out for communication regarding the conversion to come via email and on our website. (To sign up for email notifications, visit www.morris.bank, head to the bottom of the page, and enter your email address to subscribe).

 *Available until 6:00 PM EST    **Processed on Monday, June 28^th     ***Available at 8:00AM EST

Once the conversion is complete, there will be minimal differences on any of our customer-facing platforms at this time. Notable adjustments include:

• Moving forward, there will only be a one-time attempt to verify funds for Bill Pay. If funds are insufficient in your designated account, there will not be any additional retries for billing. If you wish to resubmit, the request will need to be set up again by the customer.
• Any deposit images on transactions prior to the conversion date will not be visible on Online or Mobile Banking platforms. These images can be found on your previous bank statements.

If you have any questions or concerns, please check for updates on our website, email, or give us a call at (888) 272-5202. We appreciate your patience and your business, and we thank you for Banking Blue!